Privacy Policy.

1. Scope and acceptance

This Privacy Policy describes how 10X AI Studio LLC(“10X AI Studio,” “we,” “us,” or “our”), a limited liability company organized under the laws of the State of New Jersey with its principal place of business in Monroe Township, New Jersey, collects, uses, discloses, and protects personal information when you visit our website at 10xaistudio.com (the “Site”), interact with our chat assistant, subscribe to our newsletter, or otherwise use our services (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Privacy Policy, please do not use the Services.

2. Information we collect

Information you provide to us

• Contact and inquiry information: Name, email address, phone number, company name, and any details you choose to share when you fill out a form, subscribe to our newsletter, interact with our chat assistant, or contact us by email.
• Newsletter subscription information: Name and email address you submit to receive our newsletter.
• Communications: The content of messages, replies, and other communications you send to us, including through our chat assistant.

Information collected automatically

• Device and usage data: IP address, browser type and version, operating system, referring URLs, pages viewed, time and date of access, and approximate location derived from IP.
• Cookies and similar technologies: Small data files stored on your device that help us recognize you, remember preferences, and understand how the Services are used. See Section 5 for details.

Information from third parties

We may receive information about you from third-party services that you connect with the Site (such as email service providers or analytics tools), and from publicly available sources where permitted by law.

3. How we use information

We use the personal information we collect for the following purposes:

• To respond to your inquiries, requests, and communications
• To deliver and operate the Services, including the chat assistant and newsletter
• To send you the newsletter you have subscribed to, including transactional and confirmation emails
• To improve, personalize, and develop the Services
• To analyze usage patterns and trends
• To protect against, identify, and prevent fraud, security breaches, or unlawful activity
• To comply with legal obligations and enforce our agreements

4. When we share information

We do not sell your personal information. We share personal information only in the following circumstances:

• Service providers: With trusted third-party service providers that perform services on our behalf, including hosting providers, email delivery platforms, analytics providers, and customer relationship management tools. These providers are contractually obligated to handle personal information consistent with this Privacy Policy and applicable law.
• Legal compliance: When required by law, court order, subpoena, or other legal process; to comply with a regulatory request; or to respond to a verified governmental inquiry.
• Protection of rights: To protect the safety, rights, or property of 10X AI Studio, our users, or others; to investigate fraud; or to enforce our Terms of Use.
• Business transfers: In connection with a merger, acquisition, financing, reorganization, sale of assets, or similar transaction. We will provide notice before personal information is transferred and becomes subject to a different privacy policy.
• With your consent: For any other purpose disclosed to you at the time we collect the information, with your consent.

5. Cookies and tracking

We use cookies and similar tracking technologies to operate the Site, remember your preferences, and analyze how the Services are used. The categories of cookies we use include:

• Strictly necessary cookies: Required for the Site to function (for example, to remember that you have closed the chat drawer).
• Analytics cookies: Help us understand how visitors interact with the Site, such as which pages are most visited. We do not use cookies to identify individual visitors.
• Functional cookies: Remember choices you make to provide a more personalized experience.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when cookies are being sent. Note that disabling certain cookies may affect Site functionality.

6. AI services and your data

10X AI Studio uses artificial intelligence systems, including third-party large language models, to power our chat assistant and certain client services. When you interact with our chat assistant:

• Your conversation may be processed by third-party AI providers under their terms.
• We do not use your conversations to train AI models without your explicit consent.
• We may retain transcripts to improve service quality and follow up on your inquiries.
• A human reviews material outputs before any business decision is made based on them.

For more detail on how we approach AI, see our AI Use Policy and Responsible AI commitments.

7. Data retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Newsletter subscriber information is retained until you unsubscribe. Inquiry and chat transcript records are typically retained for up to thirty-six (36) months and then deleted or anonymized.

8. Your rights and choices

Depending on your jurisdiction, you may have the following rights with respect to your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct or update inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to legal retention obligations.
• Opt-out: Opt out of marketing communications by clicking the unsubscribe link in any newsletter email or by contacting us.
• Restrict processing: Request that we limit how we use your personal information in certain circumstances.

To exercise any of these rights, contact us at the address listed in Section 15. We may need to verify your identity before fulfilling your request.

9. New Jersey residents

If you are a resident of New Jersey, you have additional rights under the New Jersey Data Privacy Act, including the right to know what categories of personal information we collect, the right to delete personal information collected from you, and the right to opt out of certain processing activities. To exercise these rights, contact us using the information in Section 15. We will respond within forty-five (45) days as required under applicable New Jersey law.

10. Children's privacy

The Services are not directed to children under the age of thirteen (13), and we do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will delete that information promptly. Parents or guardians who believe their child has provided personal information to us may contact us using the information in Section 15.

11. Data security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

12. International users

The Services are operated from the United States and are intended for users located in the United States. If you access the Services from outside the United States, you acknowledge that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your jurisdiction.

13. Third-party links

The Services may contain links to third-party websites, including partner websites and social media platforms. We are not responsible for the privacy practices of those websites. We encourage you to review the privacy policies of any third-party sites you visit.

14. Changes to this policy

We may update this Privacy Policy from time to time. When we make material changes, we will revise the “Effective date” above and, when appropriate, notify you by email or through a notice on the Site. Your continued use of the Services after the effective date constitutes acceptance of the revised Privacy Policy.

15. Contact us